IT Support Skills

Course Details
Days 5
Course code COMNW11
Certification: The CompTIA® Network ® (Exam N10-005) course is designed to help you prepare for the N10-005 exam. Taking this course and using this student guide will help you prepare for the certification. You should also refer to the exam objectives to see how they map to the course content.

Course Objective
You will describe the major networking technologies, systems, skills and tools in use in modern networks.

Target Student
This course is intended for entry-level computer support professionals with a basic knowledge of computer hardware, software and operating systems to prepare for the CompTIA® Network ® (Exam N10-005), or who wish to increase their knowledge and understanding of networking concepts and acquire the required skills to prepare for a career in network support or administration. A typical student taking up the CompTIA® Network ® (Exam N10-005) course should have a minimum of nine months or more of professional computer support experience as a PC or helpdesk technician. Networking experience is helpful but not mandatory; a certification or equivalent skills and knowledge is helpful but not mandatory.

To ensure your success, you will need basic Windows end-user computer skills. In addition, we highly recommend that you hold the CompTIA A+ certification, or have equivalent skills and knowledge.

Upon successful completion of this course, students will be able to:
– Identify the basic network theory concepts
– Identify the major network communications methods
– Describe network media and hardware components
– Identify the major types of network implementations
– Identify the components of a TCP/IP network implementation
– Identify TCP/IP addressing and data delivery methods
– Identify the major services deployed on TCP/IP networks
– Identify the components of a LAN implementation
– Identify the infrastructure of a WAN implementation
– Identify the components of a remote network implementation
– Identify the major issues and methods to secure systems on a network
– Identify the major issues and technologies in network security
– Identify network security threats and attacks
– Identify the tools, methods, and techniques used in managing a network
– Describe troubleshooting of issues on a network

Course Outline
Lesson 1: Network Theory
– Topic 1A: Networking Terminology
– Topic 1B: Network Categories
– Topic 1C: Standard Network Models
– Topic 1D: Physical Network Topologies
– Topic 1E: Logical Network Topologies

Lesson 2: Network Communications Methods
– Topic 2A: Data Transmission Methods
– Topic 2B: Media Access Methods
– Topic 2C: Signaling Methods

Lesson 3: Network Media and Hardware
– Topic 3A: Bounded Network Media
– Topic 3B: Unbounded Network Media
– Topic 3C: Noise Control
– Topic 3D: Network Connectivity Devices

Lesson 4: Network Implementations
– Topic 4A: Ethernet Networks
– Topic 4B: Wireless Networks

Lesson 5: Networking Models
– Topic 5A: The OSI Model
– Topic 5B: The TCP/IP Model

Lesson 6: TCP/IP Addressing and Data Delivery
– Topic 6A: The TCP/IP Protocol Suite
– Topic 6B: IP Addressing
– Topic 6C: Default IP Addressing Schemes
– Topic 6D: Create Custom IP Addressing Schemes
– Topic 6E: Implement IPv6 Addresses
– Topic 6F: Delivery Techniques
Lesson 7: TCP/IP Services
– Topic 7A: Assign IP Addresses
– Topic 7B: Domain Naming Services
– Topic 7C: TCP/IP Commands
– Topic 7D: Common TCP/IP Protocols
– Topic 7E: TCP/IP Interoperability Services

Lesson 8: LAN Infrastructure
– Topic 8A: Switching
– Topic 8B: Enable Static Routing
– Topic 8C: Implement Dynamic IP Routing
– Topic 8D: Virtual LANs
– Topic 8E: Plan a SOHO Network

Lesson 9: WAN Infrastructure
– Topic 9A: WAN Transmission Technologies
– Topic 9B: WAN Connectivity Methods
– Topic 9C: Voice over Data Transmission

Lesson 10: Remote Networking
– Topic 10A: Remote Network Architectures
– Topic 10B: Remote Access Networking Implementations
– Topic 10C: Virtual Private Networking
– Topic 10D: VPN Protocols

Lesson 11: System Security
– Topic 11A: Computer Security Basics
– Topic 11B: System Security Tools
– Topic 11C: Authentication Methods
– Topic 11D: Encryption Methods

Lesson 12: Network Security
– Topic 12A: Network Perimeter Security
– Topic 12B: Intrusion Detection and Prevention
– Topic 12C: Protect Network Traffic Using IPSec

Lesson 13: Network Security Threats and Attacks
– Topic 13A: Network-Based Security Threats and Attacks
– Topic 13B: Apply Threat Mitigation Techniques
– Topic 13C: Educate Users

Lesson 14: Network Management
– Topic 14A: Network Monitoring
– Topic 14B: Configuration Management Documentation
– Topic 14C: Network Performance Optimization

Lesson 15: Network Troubleshooting
– Topic 15A: Network Troubleshooting Models
– Topic 15B: Network Troubleshooting Utilities
– Topic 15C: Hardware Troubleshooting Tools
– Topic 15D: Common Connectivity Issues

Appendix A: Mapping Network Course Content to the CompTIA Network Exam Objectives
Appendix B: CompTIA Network Acronyms
Appendix C: Network Fault Tolerance Methods
Appendix D: Disaster Recovery Planning